Purchasing and Delivery Information

Orders

We will confirm acceptance of your order. This will be done by message on the website immediately after you have confirmed your order and by us sending an e-mail to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Click & Collect

Orders placed by selecting click & collect will be available to collect from our store in Newhaven the following day. Orders placed on Saturdays and Sunday will be available for collection the next working day. Isola Buona may try to contact you via phone or email to inform you when your order is ready. 

Where we deliver

We deliver to UK mainland, Scotland, Northern Ireland and ROI (excluding some extended areas). Delivery will be made to the address specified by you when you place your order. You can change this address, during the checkout, should you need the delivery made to a different address (i.e. your work address).

Delivery information

Deliveries will be made between Tuesday and Friday by courier between 9 AM and 5 PM and must be signed for.

It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery time to sign for all goods on delivery.

Orders received after 12 PM will be dispatched next day.
Orders received after 12 PM on Thursdays will be sent out the following Monday for delivery on Tuesday.
On bank holidays orders will be dispatched next Tuesday.

Delivery will be made to the address specified by you when you place your order. You can change this address during checkout if you need the delivery made to a different address (i.e. your work address).

Delivery charges may be applied. Please check delivery charges for your county when ordering. See below.

Shipping and packaging

Fresh foods, such as cheeses and cured meats, will be wrapped with ice packs to maintain a cool temperature for at least 24 hours. Fragile items, such as bottles and jars will be wrapped in protective packaging.

Delivery charges

CountyDelivery
Price
Delivery
Saturday
Free delivery
over
Aberdeenshire £ 15.00 £ 27.00 £ 150
Anglesey £ 6.50 £ 18.00 £ 100
Angus £ 15.00 £ 27.00 £ 150
Argyllshire £ 15.00 £ 27.00 £ 150
Ayrshire £ 15.00 £ 27.00 £ 150
Banffshire £ 15.00 £ 27.00 £ 150
Bedfordshire £ 6.50 £ 18.00 £ 100
Berkshire £ 6.50 £ 18.00 £ 100
Berwickshire £ 6.50 £ 18.00 £ 100
Brecknockshire £ 6.50 £ 18.00 £ 100
Bristol £ 6.50 £ 18.00 £ 100
Buckinghamshire £ 6.50 £ 18.00 £ 100
Buteshire £ 17.00 £ 29.00 £ 200
Caernarfonshire £ 6.50 £ 18.00 £ 100
Caithness £ 15.00 £ 27.00 £ 150
Cambridgeshire £ 6.50 £ 18.00 £ 100
Cardiganshire £ 6.50 £ 18.00 £ 100
Carmarthenshire £ 6.50 £ 18.00 £ 100
Channel Islands £ 17.00 £ 29.00 £ 200
Cheshire £ 6.50 £ 18.00 £ 100
City of London £ 6.50 £ 18.00 £ 100
Clackmannanshire £ 6.50 £ 18.00 £ 100
Cornwall £ 6.50 £ 18.00 £ 100
Cromartyshire £ 15.00 £ 27.00 £ 150
Cumbria £ 6.50 £ 18.00 £ 100
Denbighshire £ 6.50 £ 18.00 £ 100
Derbyshire £ 6.50 £ 18.00 £ 100
Devon £ 6.50 £ 18.00 £ 100
Dorset £ 6.50 £ 18.00 £ 100
Dumfriesshire £ 6.50 £ 18.00 £ 100
Dunbartonshire £ 6.50 £ 18.00 £ 100
Durham £ 6.50 £ 18.00 £ 100
East Lothian £ 6.50 £ 18.00 £ 100
East Riding of Yorkshire £ 6.50 £ 18.00 £ 100
East Sussex £ 6.50 £ 18.00 £ 100
Essex £ 6.50 £ 18.00 £ 100
Fife £ 6.50 £ 18.00 £ 100
Flintshire £ 6.50 £ 18.00 £ 100
Glamorgan £ 6.50 £ 18.00 £ 100
Gloucestershire £ 6.50 £ 18.00 £ 100
Hampshire (excluded Isle of Wight) £ 6.50 £ 18.00 £ 100
Herefordshire £ 6.50 £ 18.00 £ 100
Hertfordshire £ 6.50 £ 18.00 £ 100
Inverness-shire £ 15.00 £ 27.00 £ 150
Isle of Man £ 17.00 £ 29.00 £ 200
Isle of Wight £ 15.00 £ 27.00 £ 150
Kent £ 6.50 £ 18.00 £ 100
Kincardineshire £ 15.00 £ 27.00 £ 150
Kinross £ 6.50 £ 18.00 £ 100
Kirkcudbrightshire £ 6.50 £ 18.00 £ 100
Lanarkshire £ 6.50 £ 18.00 £ 100
Lancashire £ 6.50 £ 18.00 £ 100
Leicestershire £ 6.50 £ 18.00 £ 100
Lincolnshire £ 6.50 £ 18.00 £ 100
London £ 6.50 £ 18.00 £ 100
Manchester £ 6.50 £ 18.00 £ 100
Merioneth £ 6.50 £ 18.00 £ 100
Merseyside £ 6.50 £ 18.00 £ 100
Midlothian £ 6.50 £ 18.00 £ 100
Monmouthshire £ 6.50 £ 18.00 £ 100
Montgomeryshire £ 6.50 £ 18.00 £ 100
Morayshire £ 15.00 £ 27.00 £ 150
Nairnshire £ 15.00 £ 27.00 £ 150
Norfolk £ 6.50 £ 18.00 £ 100
North Yorkshire £ 6.50 £ 18.00 £ 100
Northamptonshire £ 6.50 £ 18.00 £ 100
Northumberland £ 6.50 £ 18.00 £ 100
Nottinghamshire £ 6.50 £ 18.00 £ 100
Orkney £ 17.00 £ 29.00 £ 200
Oxfordshire £ 6.50 £ 18.00 £ 100
Peeblesshire £ 6.50 £ 18.00 £ 100
Pembrokeshire £ 6.50 £ 18.00 £ 100
Perthshire £ 15.00 £ 27.00 £ 150
Radnorshire £ 6.50 £ 18.00 £ 100
Renfrewshire £ 6.50 £ 18.00 £ 100
Ross-shire £ 15.00 £ 27.00 £ 150
Roxburghshire £ 6.50 £ 18.00 £ 100
Rutland £ 6.50 £ 18.00 £ 100
Scottish Islands £ 17.00 £ 29.00 £ 200
Selkirkshire £ 6.50 £ 18.00 £ 100
Shropshire £ 6.50 £ 18.00 £ 100
Somerset £ 6.50 £ 18.00 £ 100
South Yorkshire £ 6.50 £ 18.00 £ 100
Staffordshire £ 6.50 £ 18.00 £ 100
Stirlingshire £ 15.00 £ 27.00 £ 150
Suffolk £ 6.50 £ 18.00 £ 100
Surrey £ 6.50 £ 18.00 £ 100
Sutherland £ 15.00 £ 27.00 £ 150
Tyne and Wear £ 6.50 £ 18.00 £ 100
Warwickshire £ 6.50 £ 18.00 £ 100
West Lothian £ 6.50 £ 18.00 £ 100
West Midlands £ 6.50 £ 18.00 £ 100
West Sussex £ 6.50 £ 18.00 £ 100
West Yorkshire £ 6.50 £ 18.00 £ 100
Wigtownshire £ 6.50 £ 18.00 £ 100
Wiltshire £ 6.50 £ 18.00 £ 100
Worcestershire £ 6.50 £ 18.00 £ 100